| About Us Alna Vi (UK) Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Alna Vi (UK) Ltd 8 Rice Parade Fairway Petts Wood Kent BR5 1EQ United Kingdom Phone: 01689 877 164 Fax: Email: sales(at)alnavi(dot)co(dot)uk VAT Registration Number GB 888 0209 00 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Delivery / Shipping Details Goods are dispatchd within 48 hrs if they are in stock. Otherwise, they will be dispatched within 3 to 10 working days. You will be notified if there is a delay or the goods Please note that as the same products are also sold in-store, and on some occasions we may be totally sold-out of certain styles / sizes. However, we will back-order it on your behalf. You will be notified if there is a delay or the goods |
| Delivery Schedule UK Mainland 1st Class Postage - 2 to 3 days but not guaranteed Special Delivery - Using Post Office Special Delivery Next Day - guaranteed by 1PM Outside of UK Mainland At present we do not supply to customers outside of UK. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges All prices quoted on the web are inclusive of VAT. |
| Credit Card Security When the order is placed at our website, the order and credit card details are encrypted and passed to the Actinic Payments Secure server for payment. They are not held in clear text on any web site or our computers. |
| Guarantee All goods are checked prior to dispatch and should reach you in undamaged condition. In an unlikely event that goods are faulty or become apparent after wearing, an exchange, a refund or a credit note will be offered at the Directors discretion, After inspection, if the goods are found not to be faulty, any refund, exchange or Credit Note will be subject to a £3 administration charge. See our Returns Policy. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 001689 877 164 (International +44 (0)01689 877 164) or fax us on or write to us at 8 Rice Parade Fairway Petts Wood Kent BR5 1EQ United Kingdom |
| Privacy Policy Alna Vi (UK) Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy All goods are checked prior to dispatch so they arrive undamaged and in good condition. You may return unworn or faulty goods within 14 days of receipt of the order. If you believe your goods are faulty, please let us know by telephone on 001689 877 164 (International +44 (0) 01689 877 164) or by email to sales [at] alnavi [dot] co [dot] uk. All goods returned as Faulty will be inspected for manufacruring defects. If they are deemed faulty, a full refund, or exchange will be given. After inspection, if the goods are found not to be faulty, any refund, exchange or Credit Note will be subject to a £3 administration charge. Please note that we cannot refund the postal cost of the returning items, Also, it is very important that a certicate of posting is obtained from the Post Office in the event that the goods are lost in the post. No exchange, refund or Credit note will be considered unless a certificate of posting can be provided. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
| Remittance Terms We accept Visa, MasterCard, Switch, Delta, Solo and Visa Electron. |
Alna Vi (UK) Ltd are stockists of shoes, bags and accessories and currently stock shoes by Barker for Men,
Loake, Womens Skechers, Mens Skechers,Frank Wright, IKON, Austin Reed.shoes for Men,
CROCS, FitFlop sandals, Birkenstock, Papillio by Birkenstock, Birkis, Hunter Wellies
Van Dal boots, Van Dal Loafers, Van Dal Wedges, Ravel, Lotus, Pertu, Norvic, Jane Shilton Bags,
Smith and Canova, Suzy Smith, .
All Rights Reserved.
